Shipping & Returns
Shipping
We ship throughout the European Union. All orders are processed within 1-2 business days.
Shipping Rates
- Free shipping on orders over €75
- Standard shipping (NL): €4.95 — delivered in 1-3 business days
- Standard shipping (EU): €7.95 — delivered in 3-7 business days
Discreet Packaging
All orders are shipped in plain, unmarked packaging. No logos or product descriptions visible on the outside.
Tracking
Once your order ships, you'll receive a tracking number via email.
Returns
Return Policy
Not satisfied? You can return unused, unopened items within 14 days of delivery for a full refund.
How to Return
- Email us at info@bonkai.eu with your order number and reason for return
- We'll send you return instructions within 24 hours
- Ship the item back in its original packaging
- Refund is processed within 5 business days after we receive the item
Non-Returnable Items
- Used or damaged products
- Items without original packaging
- Clearance/sale items (unless defective)
Damaged or Defective Items
Received a broken or defective item? Contact us within 48 hours at info@bonkai.eu with photos. We'll arrange a replacement or full refund — no return shipping needed.