FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders within the Netherlands arrive in 1-3 business days. EU orders take 3-7 business days.

Do you offer free shipping?
Yes! Free shipping on all orders over €75.

Is the packaging discreet?
Absolutely. All orders ship in plain, unmarked boxes with no logos or product descriptions.

Can I track my order?
Yes, you'll receive a tracking number via email once your order ships.

Products

Are your bongs made of real glass?
Yes. We carry borosilicate glass (heat-resistant lab-grade glass), soft glass, and premium silicone pieces. Each product description specifies the material.

Do you sell to minors?
No. You must be 18 or older to purchase from Bonkai.

What brands do you carry?
We work with trusted suppliers across Europe to curate the best glass, vaporizers, grinders, and accessories. Check our collections for the full range.

Returns & Refunds

Can I return my order?
Yes, unused items in original packaging can be returned within 14 days. See our Shipping & Returns page for details.

What if my item arrives broken?
Contact us within 48 hours with photos at info@bonkai.eu. We'll replace it or refund you — no return shipping needed.

Payment

What payment methods do you accept?
iDEAL, credit card (Visa, Mastercard), Bancontact, PayPal, and more via Shopify Payments.

Contact

How do I contact you?
Email us at info@bonkai.eu. We typically respond within 24 hours.