Contact
Got a question about your order, a product, or anything else? We're here to help.
info@bonkai.eu
We respond within 24 hours on business days.
Customer service
Mon - Fri: 09:00 - 17:00 CET
Business details
- Bonkai — a division of Atamaki BV
- Chamber of Commerce: [TO BE ADDED]
- VAT: [TO BE ADDED]
FAQ
How long does shipping take?
Netherlands: 1-2 business days. EU: 3-7 business days.
Is my order discreetly packaged?
Yes. All orders are shipped in plain packaging with no indication of the contents.
Can I return my order?
Yes, you have 14 days to return your order. See our Return Policy for details.
My product arrived damaged — what now?
Contact us within 48 hours at info@bonkai.eu with photos of the damage. We'll arrange a replacement or refund.
Do you ship outside the EU?
Get in touch for options. Import duties and taxes are the recipient's responsibility.
What payment methods do you accept?
iDEAL, Visa, Mastercard, Bancontact, and more.